Remote Hands Services
For simple management tasks that require physical intervention, ePLDT’s Remote Hands Services make it possible for on-demand skilled support within the data center. From a simple press of a button, to a server reboot, to input of customer supplied commands, our engineers can assist in the maintenance and management of co-located equipment.

Facilities Management
Management of the VITRO facilities is handled by personnel highly capable and experienced in data center operations. These capabilities include power management and monitoring, data center best practices and implementation of effective security standards. The breadth of experience ranges from single server deployments to complex migrations. With proven methodologies and management practices, ePLDT is indeed capable in providing worry-free data center services.

VITRO Operations and Maintenance
VITRO customers have at their disposal various operations and maintenance services, which include backup services for multiple server installations, batch processing for legacy systems, patch management for operating systems, and network monitoring using third party tools. VITRO further specializes in change management; with its solid experience in full outsourcing projects. VITRO is known for having the best project and program management practice in the industry.

Oracle Database Management
Organizations can extend their existing IT manpower by tapping into VITRO’s skilled personnel. Ideal for companies that run complex applications and comprehensive database systems, ePLDT assists in developing an efficient and streamlined management strategy. From application and database, tasks can be created for simple day-to-day needs to batch runs to database archiving.

Helpdesk Services
Many IT services begin with the helpdesk. As one of the keys to proper IT management, ePLDT provides a solid facility that can address all areas of corporate helpdesk requirements. It also provides call routing, incident tracking and technical support through various mediums of communication. ePLDT’s existing IP-based infrastructure allows helpdesk engineers to quickly and efficiently handle helpdesk incidents. This infrastructure runs as a separate system or can be integrated into a customer database to provide seamless customer coordination and transition.